Effective Management Of Your Customer Services
With a third party merchant account you will have a dedicated 24/7 support team to handle your credit card payment on your behalf as part of your package. You will also need to provide your own support for issues relating directly to your product.
It is good practice to draw up a Frequently Asked Questions (FAQ) page to list answers to common questions. Provide a link to your FAQ page on your "Thank You Page" and all your support emails for your customer's convenience. By doing so you will help to substantially reduce the number of duplicate question you will have to answer by email.
You could use install inexpensive software to automate your FAQ web page and customer support tickets which will also reduce the number of emails you will have to answer individually.
Keep your customers happy and develop trust and a good reputation by serving their needs as best as you can. Your customers are the life-blood of your business. If they feel they have been treated well throughout the order process they are more likely to buy from you again and recommend your site to others. This is where you will build your back-end sales and generate more profits for you and your business.
Hire Extra Support Staff Depending on the volume of your daily enquiries you have the option to hire people to reply to support questions on your behalf. Search online for "Freelance Virtual Assistants". This can be very cost effective and will free your time to get on with other areas of your business.
Another alternative is to install a "Virtual Customer Support" with automated responses and a more professional way to answer customer enquiries. This will also eliminate unsolicited emails from your email inbox because a real person has to click through to initiate a response ticket for each enquiry.
Remember happy customers will recommend you to their friends and colleagues. Providing your business with positive feedback and developing a good reputation and returning custom.
Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com
Add to these social bookmarking sites:
Notice: Undefined index: TITLE in /var/www/vhosts/harmonyhollow.net/httpdocs/webmaster-resources/ecommerce/inc/rss.inc on line 103
12 Powerful Ways To Use Autoresponders That Will Take YOU To The Top
If only I had known that autoresponders are a necessity to your online business when I first ventured online, I would have saved a lot of time and money. You have to automate in as many areas as possible and if used responsibly, autoresponders can be your best friend.
Say Something Worth Talking About
I recently published a short e-book called 'One Thing I Know About Doing Business Online'. Seventeen people contributed - including Seth Godin, Jeffrey Zelman, Danny Sullivan, Jared Spool, Gerry McGovern and Ann Handley.
A Tale of Two Revolutions - Ecommerce: A Historical Perspective
The World As It Then WasThe dynamic economic growth of the late 19th century placed greater and greater demand on horses to deliver manufactured goods between train and local destinations. Horses pulled stagecoaches, buggies, omnibuses, cabs and even shipping barges in canals.
Electronic Commerce and WTO
The Internet may not be useful for all businesses, nor do all have to develop an Internet information strategy. Some businesses are concerned with the start-up costs of connecting such as purchasing hardware and software, subscribing to an Internet connection or service provider, and training staff.
Are You Making These E-Commerce Excuses? (part 1)
A year ago, I had big plans to re-vamp my web site. I was going to publish my e-newsletter twice a month - every month, and I was going to upgrade my own e-commerce capabilities.
Selling Online for Newbies
If you are interested in selling online, it is quite easy to get started. First of all you must have a product or service to sell.
How to Get Free Internet Merchant Accounts
This article will show small businesses how to get free internet merchant accounts. If your business is to grow and succeed, it is essential to accept online credit cards.
Why Suppliers Should Use B2B Exchanges
Business to business e-commerce is on the rise! Worldwide B2B e-commerce revenues are estimated to reach around US$ 2 trillion in 2004. This is a significant leap from last year's US$ 1.
How to Start a Business on the Internet
So you want to start a business? Good for you. Really, I mean that sincerely.
Online Shopping: Legal Challenges for Taxing Authorities
E-commerce offers customers the chance to eliminate many stages in the sales/distribution chain. The mark-ups that occur between manufacturers, wholesalers, distributors, retailers and consumers can add the cost of goods purchased by consumers.
Intranet Portals - Collaboration through Team Rooms
Knowledge Management for beginnersKnowledge Management (KM) can be defined simply as the process through which organizations generate value from their intellectual and knowledge-based assets. Knowledge assets are often grouped into two categories:(1) Explicit Knowledge Generally, everything and anything that can be documented, archived and codified.
Web Users Crave Familiarity
The sad truth is, general Web users would love it if all our sites looked like Amazon.com.
Overcoming Frustration with Technology
For whatever reason, when we get a new boost in productivity, whether that be from a tool, technology or technique..
Simple Steps to Start a Profitable Member Only, Subscription Web Site
Having a successful member only, paid membership site is one of the best ways to make money online. A successful membership site can give you the steady income of a CEO ?.
Conducting Business through B2B E-marketplaces
Businesses, which are still sitting on sidelines and not doing business on the Internet, should think seriously about their position! If you are one of them, chances are there, that you have to pay dearly for your indecision as you might lose significant market share to your more proactive competitors in a very short period of time.Apart from the fact that e-commerce is growing at the rate of more than 25 percent a year, the use of online features can bring efficiency to virtually every aspect of business process, be it supply chain management or customer support management.
The Internet Challenge
In spite of the increasing attention on how the Internet is changing the business landscape, many small business owners are still struggling to understand its influence. But unlike the ceaseless blinking of the home VCR, the impact of the Internet cannot be ignored.
Stakeholder Analysis and Stakeholder Management
What is a Stakeholder?Try "define: Stakeholder" in Google and you will be surprised by the huge differences in the way this simple word is defined. It perhaps proves - in a way - just how confused people get about Stakeholder Management and how inconsistent the different approaches to it can be!My simple definition is "anyone affected by a decision and interested in its outcome".
Do Your Online Brokerage Business With Zero Down
If you have little or no capital but you want to do big international business; if your small business is not doing so well; or your capital is low, why don't you turn to the Internet? The Internet is the fastest and most efficient method for the newcomer and the struggling businessperson to become an international broker of goods and services.To start, you may order directories of importers; but they are not absolutely necessary: importers can be found on the business portals too.
Ten Reasons Why Online Surveys Are The Future of Marketing
Customers are tough cookies. They're extremely media aware and increasingly cynical - it's a clever marketeer who can get under their skin.
Saving Money On Your E-commerce Site
After building and transferring many e-commerce sites it still amazes me that owners of e-commerce businesses are still wasting money in three basic ways. For fear of stating the obvious, saving money is the same as making money $100 saved is $100 added to your profit margin.
|Home | Site Map|